At SquaD, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather through our mobile application (the "App") and specifically addresses our new payment system. By using our App and engaging in payment transactions, you acknowledge and agree to the terms outlined in this Privacy Policy.
1. Collection of Payment Information When you choose to make payments through our App, we may collect certain payment information to facilitate the transaction process. This may include:
1.1. Financial Information: We may collect and securely store payment card details, bank account information, and other relevant financial details necessary to process transactions.
1.2. Transaction Details: We may collect information about the transactions you make through the App, including payment amounts, dates, and descriptions.
1.3. Billing Information: To complete the payment process, we may collect and store your billing address, contact details, and other information necessary for invoicing and record-keeping purposes.
2. Use of Payment Information We use the payment information collected solely for the purpose of facilitating and processing your payments within the App. This includes:
2.1. Processing Payments: We use your payment information to complete transactions, authorise payments, and provide you with payment confirmation.
2.2. Fraud Prevention: We may use your payment information to detect and prevent fraudulent activities, unauthorized transactions, and misuse of our App.
2.3. Customer Support: In case of payment-related inquiries or disputes, we may use your payment information to address and resolve these matters effectively.
3. Data Security and Retention We take data security seriously and employ industry-standard security measures to protect your payment information from unauthorised access, disclosure, alteration, or destruction. We maintain strict safeguards, including encryption techniques, to ensure the confidentiality and integrity of your payment data.
We retain your payment information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve any disputes that may arise.
4. Sharing of Payment Information We understand the importance of your privacy and do not sell, rent, trade, or otherwise disclose your payment information to third parties for marketing purposes. However, we may share your payment information with trusted third-party service providers, solely for the purpose of processing payments and providing related services. These service providers are obligated to maintain the confidentiality and security of your payment information in accordance with applicable laws and regulations.
5. Compliance with Laws and Legal Requests We may access, preserve, and disclose your payment information if required to do so by law or in good faith belief that such action is necessary to:
5.1. Comply with legal obligations, including but not limited to, laws, regulations, court orders, or government requests.
5.2. Protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.
5.3. Investigate and address potential violations of our Terms of Service or fraudulent activities.
6. Prohibited Activities and Legal Compliance All transactions made through the SquaD app must be of a legal nature and should not be used to facilitate any illegal activities. Users must comply with applicable laws and regulations. The following provisions apply:
6.1. Prohibited Activities: It is strictly prohibited to use the SquaD app for any transactions that involve or facilitate illegal activities, including but not limited to:
a) Fraudulent or deceptive practices,
b) Money laundering or financing of terrorism,
c) Unauthorised access to financial or personal information
d) Sale or distribution of counterfeit or illegal goods,
e) Violation of intellectual property rights,
f) Illegal gambling or betting activities,
g) Human trafficking or exploitation,
h) Illegal drug trade or substance abuse, or
i) Any other activities that contravene local, regional, or international laws.
6.2. Reporting of Suspicious Activities: If you become aware of any suspicious or potentially illegal activities conducted through the SquaD app, we encourage you to report them to the appropriate authorities and inform us immediately. We are committed to cooperating with law enforcement agencies and regulatory bodies to ensure the integrity of our platform and prevent the misuse of our services.
6.3. User Accountability: Users of SquaD are solely responsible for their actions and the transactions they initiate through the app. Any violations of our terms, including engaging in illegal activities, may result in the suspension or termination of their SquaD account and may be subject to legal consequences as determined by relevant authorities.
7. Third-Party Service Providers We may engage third-party service providers to process payments or handle financial transactions on behalf of SquaD. These providers are responsible for ensuring the security and protection of user data in accordance with applicable data protection laws and regulations.
8. Data Storage and International Transfers SquaD may store or process user data in multiple locations or transfer data across international borders. By using our services, you acknowledge and agree that your personal information may be transferred and processed in countries other than your own, where data protection and privacy regulations may differ. We take appropriate measures to safeguard your information as required by applicable laws.
9. Cookies and Tracking Technologies SquaD may use cookies or similar tracking technologies on its website or within the app to enhance user experience and track usage patterns. By using our services, you consent to the use of these technologies. You have the option to manage or disable cookies through your browser settings, although doing so may affect certain features and functionality of the app.
10. User Rights and Data Subject Requests You have certain rights regarding your personal data held by SquaD. These rights may include the right to access, rectify, delete, or restrict the processing of your information. If you wish to exercise any of these rights or have any inquiries regarding your personal data, please contact us using the details provided below.
11. Data Breach Notification In the event of a data breach that may affect your personal information, SquaD will take appropriate measures to mitigate potential harm and notify affected users in accordance with applicable laws and regulations.
12. Updates to this Privacy Policy We reserve the right to modify or update this Privacy Policy at any time. In the event of significant changes, we will provide notice through the App or other means to ensure you are aware of the revised terms. Your continued use of the App after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms.
13. Contact Us If you have any questions, concerns, or feedback regarding our Privacy Policy or the handling of your information, please contact us at support@squadapp.co.uk.